Veltris Media Group LLC Delivery Policy

Veltris Media Group LLC  Delivery Policy

This Delivery Policy details the operational standards and procedures for the delivery of the Services defined in the governing Contract For Service (the "Contract") between the Client (the "Recipient") and Veltris Media Group (the "Provider"). This policy is subordinate to, and bound by, the legal terms established in the Contract.

1. Commencement of Services (Refers to Contract Clause 2: Payment)

1.1. Service Initiation: The Provider's obligation to commence the Services is contingent upon and begins only after the full fee ($ amount for the selected services) stipulated in the Contract (Clause 2) has been received and cleared by Veltris Media Group.

* Note: Even if an installment plan is agreed upon (Addendum A), the Contract requires the full payment to be cleared before work on the campaign begins. The Delivery Policy is bound by this term.

1.2. Timeline Start Date: The formal project timeline (for delivery tracking) will be deemed to start on the day the Provider confirms the full payment has been cleared, not the day the Contract was signed.

2. Service Execution and Standards (Refers to Contract Clause 6: Warranty)

2.1. Professional Standard: All Services, as defined in the Contract (Clause 1), will be executed in a timely and workmanlike manner using knowledge and recommendations that meet generally acceptable standards within the Provider’s community and region (Clause 6).

2.2. Work Product Creation: The Provider is responsible for creating all Work Product (Clause 4) necessary to fulfill the Services defined in the Contract. The quality standard for this creation is the standard of care equal to, or superior to, care used by similar service providers on similar projects (Clause 6).

2.3. Client Input Requirement (Implicit in Clause 7d): The Provider’s ability to adhere to the delivery timeline relies on the Client's timely provision of necessary information and materials. Failure by the Client to make available or deliver required inputs may be considered a failure to substantially perform and could trigger a Default (Clause 7d).

3. Delivery and Handoff of Work Product (Refers to Contract Clause 3, 4, and 7d)

3.1. Final Deliverable: The Delivery is the formal transfer of the completed Services and Work Product to the Client. The specific nature of the Deliverable (e.g., final marketing reports, launched campaign, finished creative assets) is detailed in the description of Services (Clause 1).

3.2. Delivery Medium: The final Work Product will be delivered via a mutually agreed-upon secure digital method (e.g., shared cloud drive, email, live platform access).

3.3. Project Termination via Completion: The Contract will terminate automatically upon completion by the Provider of the Services (Clause 3). This automatic termination serves as the final confirmation of delivery.

3.4. Work Product Ownership Transfer: While the Client retains exclusive ownership of the Work Product (Clause 4), the Provider's responsibility to fully confirm or perfect this ownership (e.g., signing documents) is only required upon request by the Client and must be executed within a reasonable period of time (Clause 4).

3.5. Failure to Deliver: Failure to make available or deliver the Services in the time and manner provided for in the Contract constitutes a material Default by the Provider (Clause 7d), which grants the Client the right to pursue the Remedies outlined in Clause 8.

4. Adjustments and Non-Performance (Refers to Contract Clause 9, 13)

4.1. Force Majeure: Should the ability to deliver the Services be prevented, restricted, or interfered with by a Force Majeure event (Clause 9), the Provider's delivery obligations shall be suspended to the extent necessary by such event, provided prompt written notification is given to the Client. The Provider must then use reasonable efforts to resume performance when the cause is removed.

4.2. Amendment of Delivery Terms: Any modification or amendment to the scope, timeline, or final Deliverable details must be executed in writing and signed by both parties (Clause 13) to be valid under the Contract.

5. Dispute and Interpretation

5.1. Delivery Disputes: Any dispute arising out of the performance or delivery of the Services must first be attempted to be resolved through friendly negotiations for 30 days. If unresolved, the matter must be escalated to binding arbitration under the rules of the American Arbitration Association (Clause 10).

5.2. Notice for Delivery Issues: Any formal notification regarding the Services or a perceived delivery issue must be provided in the manner required by the Contract (Clause 15), typically delivered in person or by certified mail, return receipt requested.