Veltris Media Group LLC Refund Policy

Veltris Media Group LLC Refund and Cancellation Policy

The key constraints guiding this policy are:

* Payment: Full payment is due and cleared before work begins (Clause 2).

* Default/Remedies: The right to terminate or seek remedy is tied to a material default (Clause 7) and requires a 0-day cure period (Clause 8).

* Work Product Ownership: Once created, Work Product is the exclusive property of the Recipient (Client) (Clause 4).

* Term: The contract terminates automatically upon completion of Services (Clause 3).

Veltris Media Group Refund and Cancellation Policy

This policy outlines the client's rights regarding cancellation and refunds for services governed by the signed Contract For Service (the "Contract") and the Delivery Policy.

I. Payment and Service Commencement

1.1. No Work Before Payment: As stipulated in Clause 2 of the Contract, Veltris Media Group will not commence work on any service or campaign until the full contract fee has been received and cleared. Therefore, there is no scenario for refunds based on work being partially completed after a deposit but before full payment.

1.2. Refund Eligibility Trigger: Refund eligibility is determined by the project status relative to the Service Commencement Date (the date Veltris Media Group confirms the full fee has cleared).

II. Cancellation Policy

All requests for cancellation must be submitted by the Client (Recipient) in writing to Veltris Media Group (Provider).

2.1. Cancellation Before Service Commencement

If the Client provides written notice of cancellation after full payment is made but before Veltris Media Group has formally initiated the Services (i.e., before the Service Commencement Date):

* Refund Amount: The Client is entitled to a full refund of the contract fee paid, minus a fifteen percent (15%) administrative and processing fee. This fee covers internal resource reservation, strategic holding, and payment processing costs.

2.2. Cancellation After Service Commencement

Once Veltris Media Group has formally initiated the Services (i.e., after the Service Commencement Date), all fees paid under the Contract are considered non-refundable.

* Rationale: Work Product creation and fulfillment of the Contractual Services (Clause 1) begin immediately, consuming time and resources warranted under Clause 6. Cancellation at this stage results in a forfeiture of the fee.

2.3. Cancellation Due to Client Default

If the Contract is terminated by Veltris Media Group due to a material default by the Client (Clause 7a, 7b, 7c), all fees paid up to the point of termination are non-refundable. The Client remains obligated to pay any outstanding or unbilled expenses incurred by Veltris Media Group prior to the termination.

III. Refund Policy

Refunds are generally not issued for service-based professional work once production begins, as time and expertise have been expended. Refunds are strictly limited to the following conditions:

3.1. Refund Due to Provider Default (Failure to Deliver)

The Client may seek a refund if Veltris Media Group commits a material default under the Contract, specifically the failure to make available or deliver the Services as provided for in the Contract (Clause 7d).

* Written Notification: The Client must provide written notification of the default, describing the nature of the failure with sufficient detail.

* Cure Period: As stipulated in Clause 8, Veltris Media Group has 0 days from the effective date of the notification to cure the default.

* Termination and Refund: If the default is not cured (i.e., the Service is not delivered) within the 0-day period, the Contract automatically terminates. The Client will be entitled to a full refund of the contract fee paid, subject to Clause 3.3 below.

3.2. Work Product Ownership in Case of Refund

In any instance where a refund is issued to the Client, the exclusive ownership of any partial or full Work Product (Clause 4) that was created and transferred to the Client will immediately revert to Veltris Media Group. The Client must cease all use of such materials.

3.3. Force Majeure Exclusion

No refunds will be provided, and no default will be deemed to have occurred, if the failure to deliver is caused by an event of Force Majeure (Clause 9). In such cases, the delivery obligation is suspended, and the parties must proceed as per the terms of Clause 9.

IV. General Provisions

4.1. Non-Refundable Items:

The following items are strictly non-refundable:

* Funds utilized for third-party expenses (e.g., ad spend, licensed materials, talent fees) committed on the Client's behalf prior to the cancellation request.

* Attorney's Fees and Collection Costs (Clause 17) incurred by the prevailing party in any dispute resolution.

4.2. Dispute Resolution:

Any dispute concerning the interpretation or application of this Refund and Cancellation Policy must first be addressed via the Dispute Resolution procedure outlined in Clause 10 of the Contract (friendly negotiations followed by binding arbitration).