Frequently Asked
Questions.

Veltris provides customized marketing, branding, publishing-support, creative-media, advertising and related campaign services for authors, businesses and brands.

Veltris works with businesses, professional firms, real-estate teams, healthcare and wellness practices, innovators, authors, creators and mission-led organizations. Each engagement is shaped around the audience, objective and industry—not forced into a one-size-fits-all package.

Send us a short description of your organization, project goal, audience, requested services and preferred timeline. We will review the request, identify the most suitable approach and prepare the next-step recommendation or proposal.

Yes. You may engage Veltris for a focused deliverable, such as a website, campaign concept, cinematic video, advertising setup, press release or author-launch asset. When several services depend on one another, we may recommend a connected campaign for stronger consistency.

Yes. A discovery conversation helps clarify your goals, current challenges, audience, available materials, timeline and budget before scope and pricing are finalized.

Yes. Your proposal or service agreement will identify the approved scope, deliverables, timeline, payment schedule, review stages and any project-specific conditions. That written agreement governs the engagement.

Yes. Veltris can provide services remotely to international clients where the requested service, communication and payment arrangements are available.

Depending on the approved scope, a campaign may include audience research, positioning, messaging, visual direction, copywriting, photography or video direction, landing pages, social content, email, public relations, digital advertising and performance reporting.

Platform selection depends on the audience and goal. Recommended channels may include Google, Meta, YouTube and other relevant search, social, display or media platforms. Your proposal will identify the channels included.

Unless a proposal explicitly says otherwise, advertising spend is separate from Veltris strategy, creative and management fees. The client approves the media budget before launch.

Yes. Veltris presents the agreed creative and campaign materials for review before public launch. Launch timing depends on approval, required platform access and receipt of final assets.

No responsible marketing firm can guarantee a specific commercial outcome, search position or editorial placement. Veltris commits to professional strategy, creative execution, responsible campaign management and clear reporting within the approved scope.

Measurement is aligned with the campaign objective and may include reach, impressions, clicks, engagement, inquiries, bookings, conversions, cost efficiency or other agreed indicators. Tracking quality also depends on the client’s website, platform permissions and data availability.

A website scope may include strategy, site structure, responsive page design, copy organization, visual art direction, calls to action, forms, basic search setup, analytics connections and launch support. Exact pages and functions are listed in the proposal.

Yes. A domain can usually remain with its current registrar while being connected to the new website. Domain, DNS, email and hosting changes are handled carefully because they are separate systems and may require client-controlled account access or approval.

Veltris website projects are designed for responsive viewing. Final quality also depends on approved content length, supplied media, third-party tools and the capabilities of the selected hosting platform.

Revision rounds are defined in the proposal. Revisions should consolidate feedback from all decision-makers. New concepts, changed direction or work requested after final approval may require a revised scope and additional fee.

Ownership and usage rights are defined in the service agreement. After required payments are completed, clients receive the rights or licenses stated for approved final deliverables. Third-party assets, fonts, music, stock media and platforms remain subject to their own licenses.

Final delivery formats are listed in the approved scope. Editable working files, raw footage, layered design files or project source files are included only when expressly stated in the proposal.

No. Authors are one of several client groups served by Veltris. The firm also creates campaigns for businesses, real estate, healthcare, hospitality, professional practices and other industries.

Depending on scope, Veltris may provide author branding, websites, book-launch strategy, trailers, advertising creative, social campaigns, press materials, interviews, review presentation, retail-page assets and other marketing support.

Authors retain the rights they already own unless a signed agreement specifically states otherwise. Veltris does not claim ownership of a client’s manuscript merely because it provides creative or marketing services.

An ISBN is generally required for book formats entering formal retail or distribution channels, and separate formats may require separate ISBNs. Requirements depend on the format, publisher, country and distribution plan. Veltris can help you identify what information to confirm with the applicable ISBN agency or distributor.

Retail availability depends on the publishing and distribution route selected for the title. Veltris can prepare marketing assets and support launch strategy, but retailer acceptance, listing timing, pricing rules and account decisions remain controlled by the relevant publishing or distribution platform.

Not unless a signed agreement establishes that specific arrangement. In most cases, royalties and sales reports are handled by the author’s publisher, distributor, retailer or sales platform according to that provider’s reporting schedule.

Many platforms permit updates to descriptions, keywords, pricing or other metadata, but processing times and restrictions vary. Changes to already approved Veltris creative, files or campaigns may require additional production work.

Veltris provides publishing-support, production and marketing services. Veltris acts as the legal publisher of record only when a written agreement expressly establishes that role for a specific title.

Veltris may provide bookstore-placement outreach and supporting materials when included in the approved scope. Retailer acceptance, stocking decisions, placement duration and sales remain under the control of the applicable bookstore, distributor or retailer and are not guaranteed.

Timing depends on scope, complexity, asset readiness, review speed and third-party approvals. A focused deliverable may take less time than a full website or multi-channel campaign. The working schedule is confirmed after discovery and scope approval.

Common causes include missing content, delayed approvals, fragmented feedback, scope changes, unavailable account access, third-party platform reviews and late payments. Veltris will communicate when a dependency affects the schedule.

Pricing reflects the approved deliverables, strategy and production requirements, expertise involved, licensing needs, timeline and campaign complexity. Veltris provides project-specific pricing rather than promising one price for every client.

Payment milestones and any required deposit are stated in the proposal or agreement. Work begins according to the payment and onboarding conditions accepted for that project.

Veltris will identify the additional request and may provide a change order, revised timeline or separate proposal. No client should have to guess whether a new request affects cost or delivery.

Available payment methods are shown or communicated during checkout or invoicing and may include card payment through supported third-party payment processors.

Veltris confirms the approved scope and required materials, completes onboarding, schedules production and provides the appropriate project communication and review process.

Eligibility depends on the applicable service agreement, work completed and third-party costs. Review the Refund & Cancellation Policy for complete details. Read the policy.

Veltris will provide the appropriate delivery method for your project. Clients should submit organized, final-quality materials and identify any licensing, confidentiality or usage restrictions before production begins.

Unpublished client materials are treated as confidential project materials and used only as reasonably necessary to evaluate or perform the requested services, operate the project and meet legal obligations, subject to the Privacy Policy and applicable service agreement.

Retention varies by project and storage requirements. Clients should securely archive all final deliverables after handoff. Veltris does not guarantee indefinite storage of working files unless a written retention arrangement is included.

For project questions and support, email info@veltrismedia.com or call (505) 219-1969. You may also write to Veltris Media Group at 1209 Mountain Rd Pl NE, #5846, Albuquerque, NM 87110.